Event Detail
The Executive Assistant - Personal Assistant Masterclass
Course Description
Introduction
This program is designed for:
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.
Objectives
- Practice advanced administration techniques to effectively run the office of a senior manager.
- Build excellent relationship with the manager and maximize productivity.
- Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
- Apply professional business-writing techniques in e-mails.
- List the main causes of stress and prepare an action plan to keep it under control.
- Prepare and organize a professional meeting, write its agenda and take minutes accurately.
- Demonstrate professional skills in communicating with the internal/external public in an effective manner.
Content
Progressive Role of the Executive Assistant/PA
- Developing and Broadening your Role
- Expanding Yourself: Going Beyond Expectations
- Wideningthe Managerial Aspects of your Role
- Competencies of the Modern PA
- Better Management of your Work Flow
Optimizing the Relationship with the Boss
- Establishing Common Objectives/Priorities
- Knowing and Synchronizing Expectations
- Building and Managing the Relationship
- Maximizing your Value Relative to the Boss
- Partnering with the Boss
Effective Interpersonal Communication
- Building Excellent Relationships with Colleagues
- Dealing with Difficult Personalities
- Developing Self-Confidence and Assertiveness
- Presenting your Ideas and Influencing Others
- Negotiating Win-Win Outcomes
- Perceptions, Attitudes and Beliefs
Professional Business Writing
- Crucial Elements for Excellent Writing
- Writing Professional Emails
- Email Etiquette
Controlling Stress
- UnderstandingStress
- What Happens When you are Under Stress: The Symptoms
- Identifying Actual Causes of Stress
- Action-Planningto Keep Stress Under Control
- Time-Management Preventive Measures
Organizing Professional Meetings
- Planning for the Meeting
- Preparing the Agenda
- Techniques for Writing the Minutes
- Improvingthe Effectiveness of your Meetings
- Actions to Take After your Meetings
Dealing with Visitors and Improving Customer Service
- Different Techniques for Screening Visitors
- Servicing Internal and External Customers
- Handling Complaints Professionally
- Making your Department Customer-Friendly
Session Speaker
Not Disclosed
Business Trainer
Our vision
Integrity creates trust. As an organization, collectively, Customer Satisfaction is our most valuable asset with Excellence and Innovation.
Illuminating Minds, Empowering Success
Contact
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